Terms & Conditions

By booking a trip with us, the Customer agrees on all conditions and terms stipulated in the "Booking Conditions" of TropiGo Travel. These general conditions form an integral part of all contracts between TropiGo Travel and the Customer.

1, Price and validity

All prices mentioned in the offers sent to customers by TropiGo are clearly quoted in Euros or USD. TropiGo guarantees the validity of prices, invoices or documents provided to the Customer according to the contract. Price may be subject to change without advance notice in some cases of force majeure (fluctuation of the exchange rate, new tax laws, etc.)

2, Booking and confirmation

2,1  Vietnam tour & Indochina tours (Combining Vietnam, Laos & Cambodia)
Booking confirmation must be secured by a deposit of 20% of the total price for 3-star package & 30%-40% for 4-star/5-star package. The balance will be paid upon Customer’s arrival.

Note: For excursion with duration less than 3 days, 100% of the total price is required upon confirmation to secure the booking.

If the customer book a trip less than one month before the trip start date, the full price of the trip or a deposit of 50% of the full price for the trip must be paid upon booking confirmation.

2,2.  Laos, Thailand & Myanmar tours
Booking confirmation must be secured by a deposit of 50% of the total price. The balance will be paid 14 days prior to Customer’s arrival date.

3, Payment

Customers can pay for the trip in cash, traveler checks, bank transfer or credit card. All extra cost incurred by such payments is to be paid by the Customer. 

We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy, and concern about online reservations.

Making an online inquiry form is easy and as soon as we receive your request, we will reply within the next 24 hours.

4, Cancellation

4,1 Cancellation by Customer
If the Customer cancels the confirmed trip regardless of the reasons, the Customer agrees to pay cancellation fees as follows:

Vietnam tour & Indochina tours (Combining Vietnam, Laos & Cambodia)

	2 or 3 STAR PACKAGE	4 or 5 STAR PACKAGE
More than 45 days	USD 50/ person + air ticket cancellation fee (if any)	USD 50/ person+ air ticket cancellation fee (if any)
31 – 45 days	5% of total price	10% of total price
11 – 30 days	10% of total price	15% of total price
1 – 10 days	20% of total price	20% of total price
On the trip already	100% of total price	100% of total price

Laos & Thailand tours

	LAOS PACKAGE	THAILAND PACKAGE
More than 31 days	No charge, air ticket cancellation fee (if any)	No charge, air ticket cancellation fee (if any)
15- 30 days	30% of total price	50% of total price
5 - 14 days	50% of total price	100% of total price
Less than 5 days	100% of total price	100% of total price

This rule is applied to all other bookings made with TropiGo by the Customer. The cancellation fee will be automatically extracted from the Customer deposit or payment. The balance will be made to the Customer via bank transfer with charges paid by the Customer.

4.2 Cancellation by TropiGo
In case of force majeure regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such cases, we will contact you for appropriate alterations or you will get full reimbursements for your deposit or payment. 

5, Insurance

TropiGo Travel is an inbound agency and we do not take care of insurance. However, we can act as an intermediary between your insurer and our service suppliers. Thank you to inform us of your contract with your insurer if deemed necessary.

6, Liability

TropiGo agrees to execute all terms and clauses stipulated in the contracts that bind us. In return, the Customer must comply with the regulations announced by the guide or by the head of the service provider. We hold no liability to any incident or consequence arising out of the scope of the contract. 

7, Complaint and Disputes

In case of disputes or complaints, both parties should strive to seek an amicable solution. In case of litigation and/or trial, the "International Arbitration Centre of Vietnam" under the "Chamber of Commerce and Industry of Vietnam" will have sole jurisdiction.

- According to the Vietnam tourism law of 2001, all tourism companies including TropiGo Travel must deposit a mandatory capital of 500,000,000 VND which is not used by the company but used to reimburse the Customer directly in case the company does not honor the contract and lose the trial.

- All complaints must be submitted by writing to us within 30 days after completion of services provided by Tropicana Travel.